Claiming that it's a "manufacturing variation", Nintendo says it has corrected the problem going forward, and will fix yours in less than a week
For some gamers the excitement of getting their new Nintendo Switch console home was tempered but the fact that their Joy-Con controllers, specifically the left one, was not playing nice in wireless mode. Now Nintendo has issued a statement that deems the problem a "manufacturing variation" and asks people to get in touch.
Following its investigation into the problem, Nintendo sent the following statement to CNET:
"There is no design issue with the Joy-Con controllers, and no widespread proactive repair or replacement effort is underway. A manufacturing variation has resulted in wireless interference with a small number of the left Joy-Con. Moving forward this will not be an issue, as the manufacturing variation has been addressed and corrected at the factory level.
We have determined a simple fix can be made to any affected Joy-Con to improve connectivity.
There are other reasons consumers may be experiencing wireless interference. We are asking consumers to contact our customer support team so we can help them determine if a repair is necessary. If it is, consumers can send their controller directly to Nintendo for the adjustment, free of charge, with an anticipated quick return of less than a week. Repair timing may vary by region."
It's not an issue that the Switch owners at Glixel have experienced so far, they're far more concerned about the scratching the dock can cause to the screen. Nintendo has yet to offer a statement on this issue beyond saying it's not something their testers saw.